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The worst nightmare of pet lovers shopping online is surely buying expensive goods like luxury pet fashion clothes and then being landed with them, when they’re no longer wanted, because the supplier won’t accept them back.

Of course, online retailers cannot arbitrarily refuse to accept the return of goods. For instance, they’re obliged by law to accept wrong deliveries (not the items ordered) or defective items (not fit for purpose.) But even then, online buyers should be aware of the need to conform to a supplier’s stated Returns Policy, or risk giving grounds for refusal, in any case.

The fact is on today’s Internet, suppliers’ Return Policies vary enormously from company to company. And for buyers to stay ahead of the game, they have to know who is offering what. Some suppliers give generous safeguards to buyers. Others do not.

Here is a flavour of the kind of offerings being made at the moment:

All sales are considered final. We accept no returns except for wrongly delivered items and goods that are defective; in any case these must be notified within 7 days. Where possible, we shall supply the identical item but this cannot be guaranteed. Nor do we offer cash refunds. Where necessary, we may offer store credit.

We accept returns for reasons other than wrong delivery and defective goods if returned within 7 days/14 days/30 days of purchase date. We offer exchanges/store credit on future purchases/cash refunds/do not offer cash refunds, at our discretion.

I’m afraid when it comes to the subject of returning unwanted goods purchased online, every supplier seems to be different.

By far the best course of action for buyers shopping online for “sight unseen” products is to read those Returns Policies carefully before shopping commences. Otherwise, they can get caught up in the excitement of the moment and pay for it dearly, and literally, later.

The store with the most generous and businesslike Guarantees and Returns Policies and who don’t appear in any way arrogant is probably a good bet.

Where are pet fashion purchases returnable within 45 days of purchase for a cash-refund? The answer is at FashionMutt. And so are their high-end designer pet fashion items.